It’s a simple process to unlock your Zoom account or recover your Zoom password if you use Zoom to communicate with friends, family, and coworkers all over the world.

You can quickly recover your Zoom password if you can’t access your account because your password isn’t working. If you’ve mistyped a password too many times and have been locked out, you’ll need your account administrator to reset your password for you. Here, we’ll teach you how to do both.

Why is your Zoom account locked, and how can you get it unlocked?

Sign-in failures are frequently the only reason for a Zoom account being locked. Six consecutive failed sign-ins are the most common cause. Your Zoom account will be temporarily locked if you try to enter an incorrect password too many times. After seven failed attempts to log in, your Zoom account will be locked for 30 minutes. If you wish to maintain your password and try again in 30 minutes, you can do so, or you can reset it right immediately.

The correspondence in this scenario varies depending on the sort of locked individual.

  • If you have a paid administrator account for a license agreement.
  • If you have a user account.

What is an account member?

You can link general users under the authority of an administrator account when upgrading from a free license to a Zoom paid license agreement. 

How do I get my Zoom admin account unlocked?

If you have a Zoom admin account, you must wait at least 30 minutes after your account is locked before attempting to log in again or changing your password.

How to unlock a user account?

If you are a Zoom account member (user account), you can unlock your account by waiting at least 30 minutes, changing your password, or contacting someone with an administrator account.

If a user account needs to utilize Zoom quickly, the account can be unlocked in 30 minutes without changing the password by using the “Unlock with administrator account” procedure detailed below.

Also Read: How to cancel Zoom Subscription? | Simple Guide!

How to use your Zoom admin account to unlock

  • To begin, go to the official Zoom page and log in using your administrator account in the upper right corner.
  • Even if you’re using the Zoom app, you’ll need to go to the website and configure the cancellation settings using your PC or smartphone browser.
  • If you don’t remember your administrator password, you’ll have to reset it. 
  • If you can sign in, go to the “User Management” page and click “Users.”

After that, a list of account members (user accounts) will appear; click “Unlock” next to the member’s email address. This unlocks your account members (user accounts) and allows you to sign in again.

If you forget your password, how do you reset it?

  • Click “Forgot your password?” if you’ve forgotten your password. On the screen where you enter your password.

Both the PC and the app use the same technique for setting things up.

  • The screen “Forgot your password?” appears next. Enter the Zoom email address, check the box to the left of “I am not a robot,” and click Send.
  • Then, an email with a password change link will be sent to the email address you specified; simply click the link in the email to reset your password.

If you see an error message stating that your account does not exist after entering your email address,

There are a few reasons if you try to set a password and the notice “Account does not exist” appears when you enter your email address.

  • The email address is incorrectly entered. Zoom will not recognize your email address if it is not entered correctly.

Ensure the characters are typed correctly, that half-width alphanumeric characters are utilized, and that no unnecessary spaces are included (blanks).

Try using Google or Facebook to log in and sign in. People are increasingly using Google or Facebook to check Zoom rather than their email addresses.

If you have such an idea, try logging in with Google or Facebook instead of providing your email address. If you forget your Google or Facebook passwords, you’ll have to do it separately for each service.


What can I do to regain access to my Zoom account that has been locked?

You can either wait 30 minutes for the temporary lock to expire or log into your locked account or by following the steps outlined above to reset your password,

What happens if I lose track of my Zoom Account Password?

If you forget your Zoom account password, you may reset it by going to the login screen and choosing to forget a password. It will send you an email with a link to reset your password.

What’s the deal with my Zoom account being locked for 30 minutes?

This happens after a maximum of 7 incorrect password tries at the Zoom login screen. Your account will be temporarily locked for 30 minutes due to this.

How can I get my Zoom Mobile App account unlocked?

It is not possible through the mobile app but your phone’s browser. To begin resetting your password, go to and click lost password.


You’ve probably used Zoom to attend meetings, do your job, or attend an event if you have a Zoom account. Whatever your motive for using Zoom’s services, it is imperative that you unlock your account. We’re confident that we’ve outlined how to reclaim it.

These Zoom accounts have a security system to prevent unauthorized access; nevertheless, if they are blocked due to failed efforts, they can be unblocked.

The best thing to do is call support, report your predicament, and work with them to figure out how to get back into your account without having to create a new one. If you have a pressing need to schedule or attend a meeting and cannot regain your account. We recommend registering a new account using a different email address than the one you used previously.

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